UNIT 7: THE DEVELOPING MANAGER

UNIT 7: THE DEVELOPING MANAGER

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LO1 Understand principles and practices of management behaviour Management

 theory and styles: assumptions and drawbacks, classical theories, main contributors, the influence of informal groups, hierarchy of needs, systems approach to management, contingency approach, leading authorities Leadership characteristics: styles eg autocratic, democratic, laissez-faire, action-orientated; motivation theories, factors affecting motivation and performance, motivation techniques, effectiveness; conflict resolution; the role of partnerships and stakeholders in the business Communication: communications processes, verbal, written, non-verbal; lines of communication, linear, lateral, formal/informal; barriers to effective communication Organisational culture and change: types of organisational structure and culture; factors influencing changes in culture; types of change eg demographic, economic, legislative; planned change theory; managing and measuring the effectiveness of change; sources and types of power; change drivers

LO2 Be able to review own potential as a prospective manager

 Self-knowledge and appraisal: skills audit eg management skills, leadership skills, practical/technical skills, personal skills (eg interpersonal/motivational/communication skills), organising and planning skills cognitive and creative skills; qualifications (current/planned), strengths and weaknesses analysis; personal learning logs; personal development plans Own potential: aims, objectives, targets, learning programme/activities, action plan, time management, work scheduling, Specific, Measurable, Achievable, Realistic, Time-bound (SMART) objectives, action planning, delegation, decision making, problem solving, management/leadership styles, value awareness, conflict management, giving and receiving feedback, influencing skills, self-confidence, positive thinking, communication, presentation, team building and membership, mentoring, counselling, coaching, facilitation, learning cycle, learning styles, action learning sets, management learning contracts, learning log, review dates, achievement dates

LO3 Be able to show managerial skills within a business and services context

 Roles: leading and motivating staff, communicating, team building, processes and stages in team development, group dynamics, effective/ineffective teams, goals/objectives Responsibilities: customer service, product and service knowledge and development; decision making eg strategic, planning; managerial/operational control, problem solving; authority, delegation and empowerment; effective working relationships with subordinates, peers, managers and other stakeholders Context: eg hospitality, travel, tourism, sports, leisure,recreational industries

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UNIT 7: THE DEVELOPING MANAGER

LO4 Be able to create a career development plan for employment within a business and services context

Career: relevant managerial skills eg communication, thinking, learning; personal skills eg attitude, behaviour, responsibility, adaptability; aspirations, openings/opportunities Development plan: career development, personal development, current performance, future needs

UNIT 7: THE DEVELOPING MANAGER

Learning outcomes and assessment criteria

Learning outcomes

On successful completion of this unit a learner will:

LO1 Understand principles and practices of management behavior

1.1 compare different management styles

1.2 discuss leadership characteristics

1.3 evaluate communication processes in selected businesses

1.4 analyse organisational culture and change in selected businesses

LO2 Be able to review own potential as a prospective manager

2.1 assess own management skills performance

2.2 analyse personal strengths, weaknesses, opportunities and threats

2.3 set and prioritise objectives and targets to develop own potential

LO3 Be able to show managerial skills within a business and services context

3.1 lead and motivate a team to achieve an agreed goal or objective

3.2 justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements

LO4 Be able to create a career development plan for employment within a business and services context

4.1 explain how own managerial and personal skills will support career development

4.2 review career and personal development needs, current performance and future needs to produce development plan

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UNIT 7: THE DEVELOPING MANAGER

This unit addresses a wide range of issues relating to management and it can be linked with all the other units in the qualification. Tutors should seek to integrate this unit with others to underpin the relevance of the issues being studied. This unit links with the following Management NVQ units:

A1: Manage your own resources

A2: Manage your own resources and professional development

 A3: Develop your personal networks

B5: Provide leadership for your team

B6: Provide leadership in your area of responsibility.

Essential requirements

A number of case studies and interviews (either written or audio-visual) must be used, particularly when looking at learning outcomes 1 and 2. There must be an emphasis on success, failure and risk so that learners can appreciate that this is intrinsic to many entrepreneurial people and enterprises. It is important for learners to relate theory to observable practice in an appropriate business and services context. Learners must be encouraged to ‘adopt’ an appropriate business and use it as a context within which to assess current practice, apply theory and observe in a reflective way. These individual experiences can then be fed back in group-learning contexts. Learners must be given a variety of simulations where business propositions/solutions should be tackled in class discussions, debates and workshops.

Employer engagement and vocational contexts

A team of employers could be identified to support the different units. Employers could help tutors, with for example, the planning of programmes of learning, or provision of visits, guest speakers and mentors. They could also help to design assessment activities. Delivery of this unit would be enhanced by employer engagement involving, for example, local travel agencies, tourist attractions and particularly the local tourist board, and a resort rep/resort manager to include the role of the manager overseas. Sustained links with travel agencies may support further units as well as work placement opportunities.

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